What do I do if I haven’t received my purchase?
Our store setup should credit purchases to your in-game account within 30 minutes. You must be online to receive your purchase. Please keep your account logged in when waiting for a purchase.
If it does not please wait for up to 2 hours before messaging a staff member. If you have still not received your purchase, then feel free to message staff about the issue.
We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods we generally offer no refunds.
If you change your mind about your purchase and you have not received the product, we will happily issue you a refund upon your request.
Refund requests made after you have purchased our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within 30 days of your original purchase.